Refund policy

This Return and Refund Policy explains how Goodnesscraft handles returns, exchanges, and refunds for purchases made through our website.

Business Information

Store Name: Goodnesscraft
Website: goodnesscraft.shop
Business Address: 2650 W Fulton St, Chicago, IL 60612, USA
Email: contact@Goodnesscraft.shop

Return Eligibility

Customers may request a return within 90 days from the delivery date.
Returns are accepted for both defective and non-defective products.
Items must be new, unused, and in original packaging.
Return requests must be submitted within the 90-day period.

Return Method

All returns must be completed by mail. Customers must contact us at contact@Goodnesscraft.shop before returning any item to receive instructions and a return label.

Return Shipping

Return shipping is free within the United States.
A free return label is provided upon approval.
The label must be downloaded and printed by the customer.

Exchanges

We accept exchanges within the same 90-day return window, provided the item meets the return conditions.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Inspection is typically completed within 2–3 business days.
Approved refunds are issued to the original payment method.
Refund processing time is 5–7 business days.
All refunds are issued in USD.

Shipping Information

Order Cut-Off Time: 5:00 PM (Local Time)
Handling Time: 1–2 business days
Delivery Time: 5–8 business days
Shipping Cost: Free within the United States

Payment Methods

We accept major payment methods through our secure checkout system, including:

Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay / Google Pay / Shop Pay

Sustainability Commitment

Goodnesscraft focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly options where possible.